How it works

Diagnose first, then dispatch

The technician arrives knowing the fault and carrying the part — fewer repeat visits, less downtime. Target: standard tickets closed within about 3 hours.

Home/How it works
5 simple stepsBook to fix & feedback
Free video checkEvery request
~3 hrsStandard ticket closure
Service warrantyFree re-work if it fails
Five simple steps

From booking to a fix you can trust

01

Book

Use the app, the website, WhatsApp or a simple phone call.

  • Add photos of the problem
  • Homes, societies, offices and plants
Book
02

Free diagnosis

An expert checks the fault on a video or phone call — before anyone visits.

  • Guided DIY help if it’s a quick fix
  • Free on every job
Free diagnosis
03

Slot and spares

Pick a visit slot on the booking calendar; the right spare parts are packed.

  • Upfront rate card
  • Spares billed at actual cost
Slot and spares
04

Verified visit

Track the technician live. The MUVI ID is shown at the door.

  • Background-checked, certified trades
  • PPE and safety protocols on plant jobs
Verified visit
05

Fix and feedback

The job is closed with proof and accountability.

  • Before-and-after photos
  • Digital invoice, warranty and a rating
Fix and feedback
The MUVI platform

One platform, three views

Customers, technicians and our operations team all work from the same live ticket.

Customer app and web

  • Book on app, web or WhatsApp
  • Upload photos of the problem
  • Free video or phone consult
  • Choose a slot on the booking calendar
  • Live ticket status and technician tracking

Technician app

  • Go online when available
  • Jobs allocated in your area
  • Navigation, check-in and job photos
  • Ratings and earnings dashboard
  • Weekly payout statement

Admin dashboard

  • Live ticket board and closure times
  • SLA and response-time tracking
  • Technician locations and ratings
  • AMC contracts and QR asset records
  • Weekly quality numbers
Get started

Let’s build reliable maintenance together

Book a visit for your home, schedule a free facility audit for your plant, or join MUVI as a verified technician partner.

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